Cloud Communications as a Service (CaaS) Provider

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  AVOXI

  Atlanta, Georgia, United States

  AVOXI is a global cloud communications provider that enables enterprises to manage international voice traffic through a single, integrated SaaS platform. Founded in 2001 and headquartered in Atlanta, Georgia, the company serves more than 5,000 businesses worldwide, including contact centers, multinational corporations, and organizations requiring reliable inbound and outbound voice services across 150+ countries. AVOXI’s platform consolidates virtual phone numbers (toll-free, local DID, and two-way local), SIP trunking, and contact center capabilities, allowing companies to streamline carrier management, reduce costs, and improve call quality. The company differentiates itself through direct carrier connections, AI-driven intelligent monitoring, and deep integrations with leading customer experience (CX) and communication applications such as Salesforce, Zendesk, Genesys, and Amazon Connect. AVOXI also offers three cloud service packages (Essential, Professional, and Enterprise) tailored to different organizational needs, with features ranging from basic number management to advanced analytics, security, and dedicated support. In 2018, AVOXI secured a $10 million growth investment from Ballast Point Ventures to accelerate product development and global expansion. The company operates a primary office in Atlanta and an innovation hub in Charleston, South Carolina, with a workforce of approximately 170 employees as of 2026.