Switch2Voip

History and Founding

Switch2Voip was established in 2006 during the transition of VoIP from niche technology to mainstream business communication. The company entered the market with a wholesale model focused on call centers needing reliable, low‑cost SIP trunking for outbound and inbound campaigns. Over nearly two decades, Switch2Voip has built a reputation for price competitiveness and platform compatibility, serving thousands of call‑center operators globally.

Products and Platforms

The flagship service is SIP Trunking for Call Centers, offering multi‑channel SIP trunks optimized for high‑volume predictive dialers at rates under $0.01/min for US/Canada traffic. The company provides US & Canada Direct Inward Dialing (DID) numbers in all US area codes and Canadian provinces for $9/month, as well as toll‑free numbers in the US and UK. International DIDs cover over 55 countries. Additional offerings include a hosted PBX for multi‑extension businesses, pre‑configured SIP trunks for Vicidial and GoAutoDial, and support for softphones (e.g., Bria, Zoiper) and analogue telephone adaptors.

Technical and Operational Strengths

Switch2Voip operates its own switching infrastructure and maintains direct interconnects with Tier‑1 carriers, ensuring low latency and high uptime. Customers manage accounts via a web portal with real‑time call detail records, traffic summaries, and balance top‑ups. The prepaid billing model eliminates surprise invoices and simplifies budget management for high‑volume dialers.

Market Position

Switch2Voip competes with larger wholesale carriers such as Bandwidth, Twilio, and Voxbone, as well as smaller niche providers. Its long‑standing presence (since 2006) and exclusive focus on call‑center VoIP give it an edge in understanding dialer‑specific requirements like call‑rate control, carrier failover, and TCP/UDP protocol support. Customer reviews on Trustpilot and third‑party forums generally praise the pricing and reliability, though some note the self‑service portal could be more modern.

Licensing and Compliance

The company complies with US and Canadian telecommunications regulations. It is not a licensed carrier in every jurisdiction it serves but partners with local termination providers for international calls. As a privately held entity, detailed financial disclosures are not publicly available.