Maria Neves

Maria Neves (full name Maria Neves Rocha) is a seasoned customer‑experience and operations leader with over 20 years of industry experience. She currently serves as Diretora de CX (Customer Experience Director) at Grupo Esportes Gaming Brasil, where she also holds the title of Head de Atendimento e Suporte. In this capacity she oversees the company’s customer‑service operations, recently leading a transformation that significantly reduced waiting times.

Neves has been featured in her company’s leadership‑series spotlight and is a candidate for the Prêmio ClienteSA “Personalidade do Ano” award. Her career in iGaming builds on a broad background in customer‑facing roles, and she is known for blending sensitivity with strategic execution.