QSI Specialists - Casino Mystery Shopping
- Founded
- 1999-01-01 in Las Vegas, Nevada
- Headquarters
- Las Vegas, Nevada
- Phone
- (702) 891-0550
QSI Specialists is a Las Vegas-based mystery shopping company that positions itself as Nevada’s largest provider of undercover customer service evaluations, with a specific focus on the casino, gaming, and hospitality industries. Founded in January 1999, it operates as a subsidiary of Global Intelligence Network, a licensed private investigation firm. The company employs a network of over 250 field employees across major Nevada cities, conducting on-site visits, video and audio recordings, website functionality tests, compliance audits, and exit interview interceptions. Its service portfolio spans retail, resorts, casinos, automotive, bars, housing, spas, and financial institutions. QSI Specialists also acts as a qualifying agent for out-of-state businesses needing mystery shopping in Nevada. It is a member of the Mystery Shopping Providers Association and promotes ethical practices. Despite its casino-specialist branding, the company serves a broad cross-section of consumer-facing sectors within Nevada.
Detailed Review
History & Founding
QSI Specialists was established in January 1999 in Las Vegas, Nevada. Its parent company, Global Intelligence Network, provides investigative services worldwide and holds a Nevada private investigator license. The mystery shopping division grew out of the parent’s investigative capabilities, allowing the firm to offer discreet, client-focused evaluations for businesses seeking to measure and improve customer experience. The company has operated continuously for over two decades, building a reputation as Nevada’s leading mystery shopping provider, particularly for casinos and hospitality venues.
Operations & Service Offerings
QSI Specialists conducts all mystery shopping assignments exclusively within the state of Nevada. Its field employees—numbering over 250—are trained to evaluate a wide range of business types, including casinos and gaming, resorts and lodging, retail, automotive, bars and taverns, housing, spas and fitness centers, and financial institutions. Evaluation methods include in-person visits with video recording, audio recording, website functionality checks, compliance verification audits, and exit interview interceptions. The company also offers qualifying agent services for out-of-state businesses that need mystery shopping performed in Nevada.
Technology & Platforms
QSI Specialists does not appear to operate a proprietary software platform for shoppers or clients publicly. Instead, it relies on a standard online application and login portal for field employees. Shoppers apply via the company website and communicate through email. The company emphasizes the legitimacy of its work and directs potential shoppers to the Mystery Shopping Providers Association website for consumer protection information.
Market Position & Reputation
QSI Specialists is consistently described as Nevada’s largest mystery shopping company with a specialty in casino and gaming evaluation. Its long tenure since 1999 and association with a licensed investigation firm give it credibility in the compliance and integrity space. The company has faced mention on mystery shopping forums where shoppers discuss experiences, but no significant negative press or regulatory actions were found. It maintains a presence on Facebook and participates in MSPA-related events.
Licensing & Compliance
The company holds Nevada Private Investigator License #883 through its parent, Global Intelligence Network. It is a member of the Mystery Shopping Providers Association and references the MSPA Americas site for standards of practice.
Headquarters
QSI Specialists is headquartered in Las Vegas, Nevada. The specific address is not publicly listed; correspondence is handled via the website and email.
Offices & Headcount
250 employees (approx.)